Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with Cigarette Racing. 

Order Processing

Orders are processed within 2-4 business days, Monday–Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day. Processing may take slightly longer during launches, sales, or holidays.

SHIPPING

  • U.S. orders: Shipped via FedEx, UPS, or USPS at our discretion.

  • International orders: Shipped via DHL Express.

  • Shipping rates are calculated at checkout based on your address, package weight, and carrier rates.

  • Delivery times are estimates provided by the carrier and are not guaranteed.

You will receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking information to update.

EXCHANGES

International customers are responsible for all customs duties, import taxes, VAT/GST, brokerage fees, and other destination-country charges. These fees are not included in your order total and are not collected by Cigarette Racing.

We recommend checking your country's customs requirements before placing an international order.

LOST, STOLEN, OR UNDELIVERED PACKAGES

Once your order has been handed over to the carrier, Cigarette Racing is not responsible for lost, stolen, or undelivered packages, including packages marked as delivered.

Customers are responsible for filing claims directly with the applicable carrier. We are happy to provide shipment details to assist with the claim.

DAMAGED ORDERS

If your package arrives damaged, please file a claim with the shipping carrier. If the item itself is damaged and the original tags remain attached, contact us at shop@cigaretteracing.com within 2-3 days of delivery with your order number and photos of the damage. Replacement or refunds may be provided at our discretion.

REFUSED OR UNDELIVERED PACKAGE 

For packages that are refused, unclaimed, or returned as undeliverable:

  • Original shipping costs are non-refundable.

  • Merchandise refunds will be issued once the package is returned, minus original shipping and any applicable return shipping fees.

  • Reshipment costs are the customer's responsibility.

QUESTIONS?

For questions regarding your order or shipping, please contact us at shop@cigaretteracing.com