Refund policy

RETURNS, EXCHANGES, AND REFUNDS

Our goal is to make sure that all of our fans and customers feel like Offshore legends in our apparel. In the event, that you need to return or exchange any of your purchased apparel, please read our return and exchange policies below.

RETURN POLICY

We at Cigarette have committed to curating the ultimate display of luxury and performance in each product in our apparel line. If you are unsatisfied with your purchase, any items purchased on the Cigarette store – with the exception of sale items – can be returned by mail within 30 days of delivery for a full refund.

To initiate any returns or exchanges, please fill out our return form at Return Service Link

Once you have sent your return package to the Cigarette facilities, please allow up to 7 business days for your return to be inspected and processed. In order for your return to be fully processed, your items must meet the following conditions:

  • Unworn
  • Unwashed
  • Undamaged
  • Must still have full tags and tickets attached
  • Cannot be a sale item (all sale items are final sale)

When your return has been processed, your refund will be issued and a confirmation email will be sent to you. The payment method used at the time of purchase will help determine just how long it will take for you to receive your reimbursement:

Credit Card: Our bank will reimburse you within 7 business days of receipt of your confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of receipt of your confirmation email.

EXCHANGES

At this time we are not able to offer exchanges. We recommend requesting a return for the item you’d like to return and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

The Cigarette store is proud to have created a legendary collection filled with various style, color, and sizing options. If you feel that one of these options would better suit you than the item you purchased, you can exchange any previously purchased items through the official Cigarette store at no additional cost within 30 days of delivery date.